Frequently Asked Questions
Customer Accounts & General Information
How do I change my password?
If you forget your password or need to reset it, you can do so here. An email will be sent to the address below containing a link to verify your email address.
How do I change my email address?
Do you issue price adjustments?
Will the website show my local currency?
How do I know when there are promotions?
How do I contact customer service?
Order Information
How do I place an order?
You can place an order on our website by checking out as a guest or creating an online account with us.
What payment methods are accepted?
Can I change or cancel my order?
Where is my order?
Shipment Information
If I place my order today, when will it ship?
We generally ship ground orders within 48 hours of placement of the order, Monday - Friday. Standard shipping time is 5-10 business days, depending on your location and barring complications such as adverse weather conditions or shipping delays as noted.
Do you ship orders to international addresses?
What is normal shipping time if I live overseas?
Do you offer shipping to P.O. boxes?
For more on shipping, please see our Shipping Policy & Rates.