Frequently Asked Questions
Customer Accounts & General Information
How do I change my password?
How do I change my email address?
Do you issue price adjustments?
Will the website show my local currency?
How do I know when there are promotions?
How do I contact customer service?
How do I place an order?
You can place an order on our website by checking out as a guest or creating an online account with us.
What payment methods are accepted?
Can I change or cancel my order?
Where is my order?
If I place my order today, when will it ship?
We generally ship ground orders within 48 hours of placement of the order, Monday - Friday. Standard shipping time is 5-10 business days, depending on your location and barring complications such as adverse weather conditions or shipping delays as noted.